Responsible Gaming at 94bd
Play Smart. Stay in Control.
94bd believes that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial stress or personal harm. This page explains the tools, resources, and support available to every player on the 94bd platform to help you maintain control of your gaming activity.
Our Commitment to Responsible Gaming
94bd is committed to providing a safe and responsible gaming environment for every player across Bangladesh. We believe that online gambling — whether you are betting on BPL cricket, spinning slots, or enjoying live casino games — should remain a fun and affordable leisure activity. When it stops being fun, it stops being entertainment, and that is the point at which 94bd wants to step in and help.
Our responsible gaming programme is built on four core principles: prevention, protection, education, and support. We invest in tools that help players monitor and control their own gambling behaviour before problems escalate. We train our customer support team to identify and sensitively respond to players who may be showing signs of difficulty. And we maintain clear, accessible information on this page so that every 94bd player knows exactly what resources are available to them.
Responsible gaming at 94bd is not merely a compliance exercise — it is a genuine commitment rooted in the belief that the long-term health of our players and the long-term health of our platform are inseparable. A player who gambles within their means and enjoys the experience is the foundation of a sustainable platform. 94bd therefore has every incentive — commercial and ethical — to ensure that our responsible gaming tools are effective, accessible, and easy to use.
All content on the 94bd platform is strictly intended for adults aged 18 and above. If you are under 18, you must not use this platform. If you believe a minor has accessed a 94bd account, please contact our support team immediately at [email protected].
Prevention First
94bd proactively monitors account activity for patterns associated with problem gambling and intervenes early — before harm escalates.
Player Education
We provide clear guidance on how gambling odds work, the house edge, and what healthy gambling behaviour looks like — so players can make informed decisions.
Account Protection
A full suite of self-imposed limits and restrictions is available to every player directly through their 94bd account — no waiting period, no bureaucracy.
24/7 Support
Our support team is available around the clock via Live Chat and email to assist players who feel gambling is becoming a problem.
Age Restriction and Verification
94bd enforces a strict minimum age of 18 years for all account holders. It is illegal for anyone under the age of 18 to open an account, make a deposit, or participate in any gambling activity on the 94bd platform. This age restriction applies to all products offered by 94bd including cricket betting, live casino, card games such as Tongits Go, fishing games such as Fierce Fishing, and all slot titles.
Age Verification Process
94bd verifies the age of all players as part of the Know Your Customer (KYC) identity verification process. When you register for an account, you are required to declare your date of birth. Prior to processing your first withdrawal — and potentially earlier at 94bd's discretion — you will be required to submit a copy of a government-issued identity document confirming your age. Acceptable documents include:
- National Identity Card (NID) issued by the Bangladesh Election Commission
- Valid Bangladeshi passport
- Bangladeshi driving licence (with date of birth visible)
Any account found to belong to a person under 18 will be immediately suspended. Any funds deposited by an underage player will be returned to the payment source after deducting any winnings generated, which will be forfeited. 94bd reserves the right to report underage gambling attempts to relevant authorities.
Protecting Minors in Your Household
If you share a device or a home network with children or young people under the age of 18, 94bd strongly recommends using parental control software to prevent access to gambling websites. Always log out of your 94bd account when you are not actively using it, and never share your login credentials with anyone — including family members.
18+ Strictly Enforced: 94bd uses identity verification to confirm that all account holders are aged 18 or above. Providing a false date of birth is a breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any balance.
Parental Controls: If you have children at home, consider installing parental control software such as Net Nanny, Qustodio, or your device's built-in family controls to restrict access to gambling websites. Log out of 94bd whenever your session ends.
Under 18? Do Not Register.
This platform is for adults only. If you are under 18, you are not permitted to create an account, deposit funds, or participate in any game or betting activity on 94bd.
Recognising Problem Gambling
Problem gambling is characterised by a persistent urge to gamble despite negative consequences — financial, emotional, or social. It can develop gradually and is often difficult to recognise in yourself. 94bd encourages all players to periodically reflect on their gambling behaviour using the checklist below. If several of these signs apply to you, it may be time to use one of our player protection tools or to speak to a professional.
The following warning signs are commonly associated with problem gambling. They do not constitute a clinical diagnosis, but they are recognised indicators that your relationship with gambling may have become unhealthy.
Honest self-assessment matters. Problem gambling affects people from all walks of life across Bangladesh and globally. Recognising the signs early is the most effective way to prevent serious harm. 94bd's support team is available 24/7 to help — there is no judgement and no obligation.
Quick Self-Assessment
Ask yourself honestly: Has gambling caused financial problems in the past 12 months? Have you gambled more than you planned to in the past month? Have friends or family expressed concern? If you answered yes to any of these, please consider using our self-exclusion or limit-setting tools, or speaking to a support professional.
You Are Not Alone
Problem gambling is a recognised behavioural condition, not a personal failing. Millions of people worldwide experience difficulties with gambling at some point. Seeking help early leads to much better outcomes. 94bd and its support partners are here to help you take that first step.
Player Protection Tools
94bd provides a comprehensive suite of player protection tools that you can activate directly from your account settings. These tools are designed to give you meaningful control over your gambling activity without requiring lengthy approval processes. All tools take effect promptly once requested — deposit limits within 24 hours, time-out and self-exclusion immediately upon confirmation.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your 94bd account. Once your limit is reached, no further deposits will be accepted until the limit period resets. Increases to deposit limits are subject to a 7-day cooling-off period; reductions take effect immediately.
Session Time Limits
Set a maximum duration for each gaming session. When your session limit is reached, you will receive an alert and be automatically logged out of your account. This tool helps prevent long unplanned gaming sessions that can lead to impulsive decisions.
Cool-Off Period
Take a structured break from gambling by setting a cool-off period of 24 hours, 48 hours, 1 week, or 1 month. During a cool-off, your account is suspended for all gambling activity. You may still log in to request withdrawals of your existing balance.
Loss Limits
Set a cap on the maximum net loss you are willing to sustain over a defined period. Once your loss limit is reached, wagering is suspended for the remainder of that period. This tool is particularly useful for players who want a hard financial boundary without fully self-excluding.
Reality Checks
Enable in-session pop-up notifications that remind you how long you have been playing and how much you have wagered or won or lost during the session. Reality checks can be set to trigger every 30 minutes, 60 minutes, or 90 minutes and are a simple but effective nudge to stay mindful.
Self-Exclusion
Request a full account suspension for a defined period ranging from 6 months to permanent exclusion. Self-exclusion is the strongest player protection tool available at 94bd and is described in full detail in the section below.
How to activate these tools: All player protection tools are accessible via your account settings once logged in. Alternatively, contact our support team via Live Chat (24/7) or email [email protected] and a member of the team will assist you in activating any tool within minutes.
Self-Exclusion
Self-exclusion is the most comprehensive player protection tool available at 94bd. When you self-exclude, your account is suspended immediately and all gambling activity is blocked for the duration of the exclusion period you choose. 94bd will also suppress all marketing communications — including bonus offers, promotional emails, and WhatsApp messages — to your account for the full exclusion period.
Available Exclusion Periods
94bd offers the following self-exclusion periods. You can choose the period that best suits your situation:
What Happens When You Self-Exclude
- Your account is suspended immediately upon confirmation of your self-exclusion request.
- You will not be able to log in or place any bets for the duration of the exclusion period.
- Any existing balance in your account at the time of self-exclusion will be returned to your registered withdrawal method (bKash, Nagad, Rocket, or bank transfer) upon request.
- All marketing communications from 94bd to your account will be suppressed for the full exclusion period.
- Your exclusion cannot be reversed or shortened before the chosen end date. 94bd enforces this strictly to protect your welfare.
- At the end of your exclusion period, your account will remain inactive. You must contact 94bd support to request reactivation, which includes a mandatory cooling-off review.
How to Request Self-Exclusion
Contact Our Support Team
Reach out via Live Chat (24/7, inside your 94bd account) or email [email protected] with the subject line "Self-Exclusion Request". You do not need to provide a detailed reason — simply state the exclusion period you want.
Identity Confirmation
Our team will verify your identity by confirming your registered email address and account username. This step ensures that self-exclusion is applied to the correct account and cannot be triggered by a third party without your knowledge.
Immediate Suspension
Once confirmed, your account is suspended immediately. You will receive a confirmation message via email and, where applicable, WhatsApp. The suspension takes effect within minutes of confirmation.
Balance Withdrawal
If you have a remaining balance, our team will process a withdrawal to your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer) within 3 business days. No wagering requirements apply to balance withdrawals initiated at the point of self-exclusion.
Self-exclusion is irreversible for its full duration. 94bd does not process early termination requests for self-exclusion. If you request a 12-month exclusion, your account will remain suspended for the full 12 months — no exceptions. This policy exists to protect you.
Your Balance Is Safe
Self-exclusion does not forfeit your account balance. Any funds held in your 94bd account at the time of exclusion will be returned to your registered withdrawal method within 3 business days of your request.
Marketing Suppression
Once self-exclusion is active, 94bd will immediately remove you from all marketing lists. You will not receive bonus offers, promotional messages, or any other gambling-related communications for the duration of your exclusion period.
Deposit and Spending Limits
Setting deposit and spending limits is one of the most practical steps you can take to keep your gambling activity within affordable boundaries. 94bd's responsible gaming framework allows every player to configure financial controls that match their personal budget — ensuring that gambling remains a source of entertainment rather than financial strain.
All deposit and spending limits are applied at the account level. Once a limit is reached, the system automatically blocks further deposits or wagers until the limit period resets. This prevents impulsive overspending in the heat of the moment — one of the most common patterns associated with problem gambling.
| Limit Type | Available Periods | Takes Effect | Increase Delay |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Reduction: Immediately Increase: After 7 days |
7-day cooling-off |
| Loss Limit | Daily / Weekly / Monthly | Reduction: Immediately Increase: After 7 days |
7-day cooling-off |
| Wager Limit | Daily / Weekly / Monthly | Reduction: Immediately Increase: After 7 days |
7-day cooling-off |
| Session Time Limit | Per session (30 min – 8 hr) | Next login session | 24-hour review |
| Cool-Off Period | 24 hr / 48 hr / 1 wk / 1 mo | Immediately | Cannot be shortened |
Why Reductions Take Effect Immediately
94bd applies a deliberate asymmetry to limit changes: reductions (making your limit stricter) take effect immediately, while increases (making your limit more permissive) are subject to a mandatory 7-day cooling-off period. This design reflects the fact that a player requesting a stricter limit needs that protection right now, whereas a player requesting a higher limit should be given time to reflect on whether that decision is genuinely in their best interest.
Recommended Starting Limits for Bangladesh Players
As a general guideline, 94bd recommends that players set a monthly deposit limit equivalent to no more than 5% of their monthly disposable income — that is, income remaining after all essential expenses such as rent, food, transport, and family obligations. For example, a player with ৳30,000 in monthly disposable income might consider a monthly deposit limit of ৳1,500. This is a suggestion only; the right limit is personal and entirely your choice.
Reductions are instant, increases take 7 days. This asymmetry is intentional and is one of the most important features of 94bd's responsible gaming system. It means your protective limits cannot be undone in a moment of impulse.
Budget-Based Limits
94bd recommends setting your deposit limit based on a percentage of your monthly disposable income — the money left over after all essential household expenses are covered. Gambling should only ever be funded from discretionary leisure budget.
Set Limits via Live Chat
If you prefer assistance, our 24/7 Live Chat team can set any deposit, loss, or session limit on your behalf within minutes. Simply connect to Live Chat from inside your 94bd account and tell the agent which limits you want to apply.
Support and External Resources
If you feel that gambling is negatively affecting your life — or the life of someone close to you — professional support is available. 94bd encourages any player who is struggling to reach out, whether to our own support team or to an external organisation. There is no shame in seeking help, and early intervention leads to significantly better outcomes.
While Bangladesh does not currently have a national problem gambling helpline equivalent to those available in some other countries, general mental health and financial counselling services are available. 94bd recommends the following avenues of support:
Mental Health and Counselling
- Kaan Pete Roi (Bangladesh): A confidential emotional support and mental health helpline available to people in Bangladesh experiencing distress, anxiety, or emotional difficulty related to any cause including financial stress from gambling.
- National Mental Health Helpline (Bangladesh): The Government of Bangladesh operates a mental health support line through the National Institute of Mental Health (NIMH). Speak to a qualified counsellor about stress, anxiety, or behavioural difficulties including problem gambling.
- Gamblers Anonymous: An international fellowship of men and women who share their experience and support one another in recovering from problem gambling. GA groups operate globally and online meetings are available in multiple languages.
Financial Counselling
- If gambling has created significant financial difficulties, speaking with a qualified financial counsellor can help you develop a realistic plan to manage debt and rebuild financial stability. Many NGOs and microfinance organisations in Bangladesh offer free or low-cost financial guidance.
- Consider contacting your bank — BRAC Bank, Dutch-Bangla Bank, City Bank, or other institutions — to discuss options for managing debt or setting up payment plans if gambling-related borrowing has become a concern.
For Family Members and Loved Ones
Problem gambling affects not only the individual player but also their family, friends, and colleagues. If you are concerned about a loved one's gambling behaviour, you can contact 94bd's support team on their behalf to discuss the options available. We will treat all such enquiries with complete confidentiality and sensitivity. Gam-Anon, the companion organisation to Gamblers Anonymous, also provides support groups specifically for family members and friends of problem gamblers.
Kaan Pete Roi
Bangladesh's confidential emotional support helpline. Available to anyone experiencing distress, anxiety, or behavioural difficulties including those related to gambling. Free and confidential.
Gamblers Anonymous
International peer-support fellowship for people dealing with problem gambling. Online meetings are accessible globally. No membership fees, no registration required — just a desire to stop gambling.
Support for families: If someone you care about is struggling with gambling, you do not have to face it alone. Contact 94bd support or reach out to Gam-Anon for peer support designed specifically for family members of problem gamblers.
How to Get Help at 94bd
If you are concerned about your gambling behaviour — or the behaviour of someone you know who uses 94bd — our support team is available around the clock to help. All responsible gaming enquiries are treated with strict confidentiality and handled by trained staff. You will never be judged for raising a concern, and there is no obligation to take any specific action beyond what you are comfortable with.
Reach Our Responsible Gaming Team
Contact 94bd's support team via any of the channels below. For responsible gaming matters — including self-exclusion, limit-setting, and account cooling-off — we prioritise these requests and aim to respond and action them within minutes via Live Chat.
Live Chat: available 24/7 inside your account — under 2 minutes response time.
Email: responsible gaming requests actioned within 2 hours.
WhatsApp: available 8:00 AM – 12:00 AM BST (UTC+6).
Request Self-Exclusion Now
If you want to self-exclude immediately, open Live Chat inside your 94bd account and type "self-exclusion request". Our team will action it within minutes — no lengthy forms, no waiting.
Confidential and judgement-free. Every responsible gaming request at 94bd is handled in strict confidence. Our support team is trained to assist — not to question or discourage you from taking protective action.
Enjoy 94bd Responsibly
Gambling is at its best when it is fun, voluntary, and within your means. Explore cricket betting, slots, live casino, and card games at 94bd — all secured with SSL encryption, for adults aged 18 and above only.