Privacy Policy for 94bd

94bd collects personal data in order to operate a safe, compliant, and high-quality gaming and sports betting platform for players across Bangladesh. We collect only the data that is necessary for the purposes described in this Privacy Policy. The categories of information we collect are set out below.

Account Registration Data

When you create a 94bd account, we collect your full legal name, date of birth, email address, mobile phone number, and the username and password you choose. This information is required to establish your identity, open your account, and communicate with you. You must be at least 18 years of age to register — providing a false date of birth is a breach of our Terms & Conditions and may result in account closure.

Identity Verification (KYC) Data

In accordance with our Know Your Customer obligations, 94bd may request copies of government-issued identity documents — including your National Identity Card (NID), passport, or driving licence — as well as proof of address such as a recent utility bill or bank statement. This data is used exclusively for identity verification, fraud prevention, and compliance with anti-money-laundering (AML) requirements. KYC documents are handled with a heightened level of security and are never shared with third parties for marketing purposes.

Financial and Payment Data

To process deposits and withdrawals, 94bd collects payment-related information including your mobile banking account details (bKash, Nagad, Rocket, Upay), bank account information (where applicable for bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other local banks), and transaction history. 94bd does not store full card numbers or mobile banking PINs. Payment transactions are processed via secure third-party payment gateways that maintain their own security standards.

Usage and Behavioural Data

As you navigate and interact with the 94bd platform, we automatically collect technical and behavioural data including your IP address, device type and model, operating system, browser type and version, session duration, pages visited, games played, bets placed, and in-platform navigation patterns. This data is used for platform optimisation, fraud detection, responsible gaming monitoring, and to personalise your experience where possible.

Communications Data

If you contact 94bd via Live Chat, email, or WhatsApp, we collect and retain records of those communications including message content, timestamps, and the resolution of any support request. This data is used for quality assurance, training, and to maintain an accurate record of your interactions with our team.

Promotional and Survey Data

If you voluntarily participate in 94bd promotions, prize draws, surveys, or feedback requests, we collect any information you provide in that context. Participation is always optional and will be clearly indicated as such at the point of collection.

94bd uses the personal data we collect for a defined set of legitimate purposes. We do not use your data for purposes that are incompatible with those stated here, and we do not sell your personal data to third parties. The primary purposes for which 94bd processes your data are as follows.

Purpose	Lawful Basis
Account creation and management — opening, maintaining, and closing your 94bd account	Contract performance
Processing transactions — handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer	Contract performance
Identity verification (KYC) — confirming your identity and age in compliance with anti-money-laundering standards	Legal obligation
Fraud prevention and platform security — detecting and preventing fraudulent activity, unauthorised access, and abuse	Legitimate interest
Responsible gaming monitoring — identifying patterns that may indicate problem gambling behaviour and applying protective measures	Legal obligation / Legitimate interest
Customer support — responding to your queries, resolving disputes, and maintaining support records	Contract performance
Platform improvement and analytics — understanding how users interact with 94bd to improve navigation, performance, and game selection	Legitimate interest
Marketing and promotions — sending you relevant bonus offers and promotional communications where you have consented to receive them	Consent
Legal and regulatory compliance — meeting record-keeping, reporting, and audit obligations as required by applicable law	Legal obligation

Marketing Communications

94bd may send you promotional emails, SMS notifications, or WhatsApp messages about bonuses, new games, and seasonal offers (such as those tied to the BPL cricket season, Eid, or Pohela Boishakh) where you have opted in to receive such communications at the time of registration or subsequently through your account settings. You may withdraw your consent to marketing communications at any time by contacting our support team or by using the unsubscribe mechanism included in each message. Withdrawing marketing consent does not affect our ability to send you transactional communications (such as deposit confirmations and security alerts), which are sent on the basis of contract performance.

Automated Decision-Making

94bd uses automated processes to screen transactions for fraud and to apply responsible gaming interventions (such as temporary deposit limits or account reviews) where usage patterns trigger defined risk thresholds. Where a significant decision is made about your account solely on the basis of automated processing — such as a temporary suspension — you have the right to request human review of that decision by contacting our support team.

94bd does not share your personal data with third parties except in the limited and specific circumstances described below. All third parties with whom 94bd shares data are subject to contractual obligations requiring them to protect your information and to use it only for the purposes specified.

Payment Service Providers

To process your deposits and withdrawals, 94bd shares the minimum necessary payment-related data with our payment partners including bKash, Nagad, Rocket, Upay, and local bank payment gateways. These providers operate under their own privacy policies and security frameworks and are independently regulated within Bangladesh. 94bd is not responsible for the data practices of third-party payment processors once data has been transmitted to them for the purpose of completing your transaction.

Game Technology Providers

The casino games, live dealer tables, slots, Tongits Go, and Fierce Fishing titles available on 94bd are delivered by licensed third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive your account identifier and session data in order to deliver the game and record outcomes. No additional personal data beyond what is strictly necessary for game delivery is shared with game providers.

Identity Verification Services

To meet our KYC obligations, 94bd may use third-party identity verification services to validate the documents you submit. These services process your identity documents on our behalf and are bound by strict data processing agreements. Verified document data is not retained by the verification provider beyond the period required to complete the verification check.

Fraud Prevention and AML Partners

94bd works with fraud detection and anti-money-laundering (AML) service providers who help us identify and prevent financial crime. These partners may process transactional data and device fingerprint information. Information may also be shared with relevant Bangladeshi financial authorities or law enforcement agencies where 94bd is legally obligated to report suspicious activity.

Legal and Regulatory Disclosures

94bd may be required to disclose your personal data to government authorities, regulators, law enforcement agencies, or courts of competent jurisdiction in response to a lawful request, subpoena, court order, or legal process. In such cases, 94bd will disclose only the minimum information required to satisfy the legal obligation and will, where permitted by law, notify you of such a disclosure.

Business Transfers

In the event that 94bd or its parent entity undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, with a reasonable opportunity to object before the transfer takes effect.

94bd uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytical data that helps us improve the user experience. This section explains what types of cookies we use, why we use them, and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, language preference, or recent game activity — so that the platform feels consistent and responsive across pages and visits. Cookies cannot execute code or transmit viruses; they are purely data-storage mechanisms.

Types of Cookies We Use

Cookie Type	Purpose	Retention
Strictly Necessary	Maintain your login session, prevent cross-site request forgery (CSRF), and ensure core platform functions work correctly. Cannot be disabled.	Session / up to 24 hours
Functional / Preference	Remember your display preferences, recently played games, and account settings to personalise your experience on return visits.	Up to 90 days
Analytical / Performance	Collect anonymised data on page views, session duration, navigation paths, and error rates to help us identify and fix performance issues.	Up to 12 months
Fraud and Security	Device fingerprinting and behavioural analytics used to detect suspicious login attempts, bot activity, and account takeover attempts.	Up to 12 months

Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Note that disabling strictly necessary cookies will prevent the 94bd platform from functioning correctly — in particular, you will not be able to log in or maintain an active session. Instructions for managing cookies are available in the help section of your browser. Clearing your cookies will log you out of your 94bd session.

Local Storage and Session Storage

In addition to cookies, 94bd may use browser local storage and session storage to hold small amounts of data required for platform performance — such as game state, lobby filter preferences, and cached navigation data. This data is stored locally on your device and is not transmitted to our servers in the same way as cookies. Session storage is automatically cleared when you close your browser tab.

94bd retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal and AML compliance obligations
KYC / identity documents	5 years from submission	Anti-money-laundering record-keeping requirements
Financial transaction records	5 years from transaction date	Financial audit and regulatory compliance
Customer support communications	3 years from last interaction	Dispute resolution and quality assurance
Usage and behavioural data	12 months on a rolling basis	Fraud detection and platform analytics
Marketing consent records	Until consent is withdrawn + 1 year	Evidence of consent for regulatory purposes

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised such that it can no longer be associated with your identity. Where data is anonymised rather than deleted, it may continue to be used for aggregate statistical analysis without identifying any individual.

If you request the closure of your 94bd account, your active account data will be deactivated immediately. However, historical records required for compliance purposes will be retained for the full retention period applicable to each data category, as described in the table above. This is a legal requirement and is not within 94bd's discretion to waive.

94bd employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, 94bd maintains industry-standard safeguards appropriate to the sensitivity of the data we hold.

Encryption

All data transmitted between your device and the 94bd platform is encrypted using Transport Layer Security (TLS 1.2 or higher). This means that your login credentials, payment details, and personal information are protected against interception during transit. Data stored on 94bd's servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.

Access Controls

Access to your personal data within 94bd's internal systems is restricted on a strict need-to-know basis. Customer support agents can access only the minimum data necessary to resolve your query. Administrative access to sensitive databases is protected by multi-factor authentication and is subject to regular access reviews. All internal data access events are logged and auditable.

Infrastructure Security

The 94bd platform is hosted on secure cloud infrastructure with continuous monitoring for intrusion attempts, denial-of-service attacks, and anomalous activity. Regular security assessments — including vulnerability scanning and penetration testing — are conducted to identify and remediate potential weaknesses before they can be exploited.

Your Responsibilities

The security of your account also depends on the precautions you take. 94bd strongly recommends that you: use a strong and unique password for your 94bd account; never share your login credentials with anyone; log out of your account when using a shared or public device; and contact support immediately at [email protected] if you suspect that your account has been accessed without your authorisation. 94bd will never ask for your password via Live Chat, email, or any other channel.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 94bd will notify affected users as quickly as reasonably practicable, and will take all necessary steps to contain the breach, assess its impact, and implement corrective measures. We maintain a documented incident response procedure for this purpose.

As a 94bd account holder, you have a number of rights in relation to the personal data we hold about you. 94bd is committed to honouring these rights within a reasonable timeframe and without undue bureaucracy. To exercise any of the rights described below, please contact our support team via Live Chat or at [email protected].

• Right of access: You have the right to request a copy of the personal data that 94bd holds about you. We will provide this information in a commonly used electronic format within a reasonable period of receiving your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most of your account information directly through your account settings. For changes to identity or legal name, KYC document resubmission may be required.
• Right to erasure: You may request that 94bd delete your personal data. This right is subject to limitations — in particular, we are not able to delete data that we are legally required to retain (such as KYC and transaction records). Where erasure is not possible in full, we will inform you of the specific data that must be retained and the legal basis for that retention.
• Right to restrict processing: In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we restrict processing of your personal data while the matter is resolved.
• Right to data portability: Where we process your data on the basis of your consent or contract performance, and where processing is carried out by automated means, you have the right to receive your data in a structured, machine-readable format.
• Right to object to marketing: You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. We will act on any such objection immediately.
• Right to object to automated decisions: Where a significant decision affecting your account has been made solely through automated processing, you have the right to request human review of that decision. Contact our support team to initiate a manual review.

How to Submit a Request

To exercise any of the rights listed above, contact 94bd's support team via Live Chat (available 24/7 inside your account) or by emailing [email protected] with the subject line "Data Rights Request". For security purposes, we will verify your identity before processing any request relating to your personal data. We aim to respond to all verified requests within 30 calendar days. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly.

Withdrawing Consent

Where 94bd processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. It also does not affect processing carried out on other lawful bases such as contract performance or legal obligation.

Responsible Gaming and Self-Exclusion

If you wish to self-exclude from the 94bd platform as part of a responsible gaming decision, please contact our support team. Self-exclusion requests are treated as priority matters. Once a self-exclusion is in place, 94bd will suppress all marketing communications to your account and take reasonable steps to prevent you from accessing the platform for the duration of the exclusion period. Please refer to our Responsible Gaming page for full details on the self-exclusion process and other protective tools available to you.

94bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform and services. When we make material changes to this policy, we will notify you by posting a prominent notice on the 94bd platform and, where we hold a valid email address for your account, by sending you a notification email in advance of the changes taking effect.

The "Effective" date displayed at the top of this Privacy Policy indicates when the current version was last updated. We encourage you to review this policy periodically to stay informed about how 94bd protects your personal data. Your continued use of the 94bd platform after a revised policy has been posted and you have been notified constitutes your acceptance of the updated terms.

If a proposed update materially reduces your rights or significantly expands the scope of data processing in a way that requires your fresh consent, 94bd will seek that consent before the new terms take effect for your account. You will always have the option to close your account if you do not wish to accept an updated Privacy Policy, subject to the legal data retention obligations described in Section 5 above.

Contact Information

For all privacy-related enquiries, data rights requests, or concerns about how 94bd handles your personal data, please contact us using the details below. We aim to respond to all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 inside your 94bd account
• WhatsApp: +880 1700 000000 — available 8:00 AM to 12:00 AM BST (UTC+6)
• Response time: Live Chat under 2 minutes, Email 2–4 hours for general support queries, up to 5 business days for formal data rights requests

94bd is committed to resolving all privacy concerns promptly and transparently. If you feel that your concern has not been adequately addressed after contacting our support team, you are entitled to escalate the matter through applicable legal channels in Bangladesh.